Frequently Asked Questions (FAQs)

Q. One of my clan member cannot join after 12 is it possible to replace him with another player?

If you want any change in your team please contact PorusPlay whatsapp support within 2 hours after receiving the verification email.

Q. Any live streaming of these matches?

Our studios are getting ready for streaming soon same will be done. We will stream online and offline matches.

Sir plzzz clear my doubt is there any place where professional training is given to players for PUBG???

Currently 4 small YouTubers Rooms are played daily to practice and winning exciting prizes for 3 months.

Are we going to get the prize money via Paytm in the same number who registered the squad or can we change the number if we win any prize...

Wining Amount will be transferred to registered mobile number. If you want to change your registered mobile number please contact whatsapp support.

I want to know how I get the prize money. ?

We waits for 5 hours after the match. if you want to change mode of payment you can contact Porus play email-support and Whatsapp support. Otherwise after 5 hours prize money will be transferred via same medium you made the payment.

When will we get id and password ?

After successful registration you will get verification email from PorusPlay. In same email you will get details about your challenge.

When is my match?

After successful registration you will get verification email from PorusPlay. In same email you will get details about your challenge.

PorusPlay Hosts more than 50 Rooms a day.

Diamond-Tier Challenges time- 21:30:00

Crown-Tier Challenges time- 22:30:00

Ace-Tier Challenges time- 23:30:00

Ace-Tier-2 Challenges time- 00:30:00

Do you have Hindi WhatsApp chat support?

Yes, We have staff of Hindi and English customer support.

So room id n password will be forwarded in email?

Information regarding Room ID and Password will be sent in verification email with lobby link please join the lobby. You will receive details via email and lobby.

Sir, which map it will be?

All the details regarding your challenge will be sent through email make sure to download respective map.

Will you consider previous season tier or this season.

We will verify your profile with last season data. Suppose current season is 7. We collect your data from season 6 and match with your profile.

Amount will be sent to the top 3 teams right?

Yes Prize money will be given to Top 3 rank in a match.

How to play matches?

I understand you have registered for a challenge on  https://porusplay.com .However, I would like to inform you that currently your account is in the verification process and the same will be completed within 24 hours.Once the verification process will be completed we will notify you through relevant media. Further, room ID and password will be shared on your registered email address.

Hey I got a free coupon by scout but it was saying that Pubg UID is invalid. Need help! 

PUBG UID should be numeric which can be found in your PubG profile. For clarification please watch video

I have registered already and also made payment ,now how to acess that register match?

I understand you have registered for a challenge on  https://porusplay.com .However, I would like to inform you that currently your account is in the verification process and the same will be completed within 24 hours.Once the verification process will be completed we will notify you through relevant media. Further, room ID and password will be shared on your registered email address.

What is Confirmation of tier?

Verification process includes:-
1. Hacking Issues 
2. Tier Confirmation ( Highest Tier reached in last season)
Verification process usually doesn`t take more than 24 hrs.